Better Communication in 90 Seconds
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Today I’m going to break it down simply and share with you how you can begin to transform your commication skills naturally and easily. It’s all about being aware of how our brains picks up on words. Let me explain how better communication feels.
You’ve just boarded a plan to New York City and the pilot comes on the air and says “It’s good to have you on board. Now that we are on our way, I thought I’d take a few moments to let you know we don’t anticipate any bad weather, so we shouldn’t encounter any bumps, and if everything goes according to plan, there shouldn’t be any problem getting you to NYC on time.”
All of the sudden every bit of anxiety for the flight to NYC has been activated. You’ve gone from a day of good feelings with no traffic, no long lines, pleaseant check in employees and your perfect seat on the plan…To the pilot reading off to you every one of your worst fears- a rough bumpy ride, bad weather, and problems arriving at the other end. And you’re not the only one feeling this way there is a whole plane in synch with you. Very noticable with all the nervous glances exchanged after the announcement.
What happend…the pilot failed to connect with the crowd using better communication which could have been done in 90 seconds flat. Basically, he didn’t talk in a positive frame and say what he wanted to say, which was, ” Sit back relax, it’s going to be a smooth flight and we’ll be arriving in the “Big Apple” on time. Simple 90 seconds or less. By failing to talk in the positive the pilot planted a whole host of negative suggestions into the minds of the passengers.
Tip- We all go inside of our heads for the sensory information the pictures of things. Where is the bread in your kitchen? You just went to get the picture of where it is. What is your favorite Rolling Stones Song or favorite song of all time…Again you went to your head and got the tune so you could play it back in your mind. The language of the brain is made up of pictures, sounds and feelings. Your brain can only work with positive information and it’s the spoken language that comes after the input from your senses.
Pay attention to your language…for instance a simple example. You purchase something new at the office store…You thank the clerk and she says “No Problem” problem what problem? Instead it’s best to use a positive such as “My pleasure” now that’s more like it.
Enjoy your journey to better communication. If you’re looking to connect in life and business with stronger skills you can get some valuable insights in one of my favorite books “How to Connect in Business in 90 Seconds or Less” by Nicholas Boothman.
Cheers to you Communicating Great- Sharon Ann
